Good Services: How to Design Services That Work
(Paperback)
Publishing Details
Good Services: How to Design Services That Work
By (Author) Louise Downe
BIS Publishers B.V.
BIS Publishers B.V.
1st June 2020
10th February 2020
Netherlands
Classifications
General
Non Fiction
Business strategy
338.47
Physical Properties
Paperback
224
Width 130mm, Height 195mm
Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.Author Bio
Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
