Calls May Be Recorded for Training and Monitoring Purposes

(Paperback)

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Should we really ever bring our whole selves to work

In a London call centre, Jimmie helps holiday makers with myriad problems, but he is hardly a model employee. He doesn't simply provide customer service to his clients and advice to his colleagues, he gets involved in their fantasies and frustrations, and now he's about to be hauled up in front of the boss.

From perfecting his roles as an undertaker and as a clown to performing duties above and beyond his employment contract, he debates the importance of the optimum shade for lipstick and bathroom walls, the pros and cons of nudist versus textile, as well as the psychological impacts of an Italian mother and an emotional support animal. This is the second, ribald, scatological novel from the brilliant author of The Appointment. Jimmie's sly, sharp, melancholy insights into the indignities of a world which aims to eliminate the human will make you laugh, weep and never look the same way at an electric carving knife again.

Author Bio

Katharina Volckmer was born in Germany in 1987. She now lives in London where she works for a literary agency. Her first novel The Appointment has been translated into over 15 languages and has been adapted for the stage and radio in several countries.