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Successful Customer Care in a Week: Teach Yourself
(Paperback)
Publishing Details
Full Title:
Successful Customer Care in a Week: Teach Yourself
Contributors:
By (Author) Di McLanachan
Publisher:
John Murray Press
Imprint:
Teach Yourself
Publication Date:
14th August 2012
Country:
United Kingdom
Classifications
Readership:
General
Genre:
Fiction/Non-fiction:
Non Fiction
Main Subject:
Other Subjects:
Customer services
Dewey:
658.812
Physical Properties
Physical Format:
Paperback
Number of Pages:
128
Dimensions:
Width 131mm, Height 197mm, Spine 11mm
Weight:
111g
Description
The ability to look after your customers is crucial to anyone who wants to advance their career.
Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for Let this book put you on the fast track to success!Author Bio
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
