To view prices and purchase online, please login, or register for an account.
The How of WOW!
(Hardback)
Publishing Details
Full Title:
The How of WOW!
Contributors:
By (Author) John J. Murphy
Publisher:
Sourcebooks, Inc
Imprint:
Simple Truths, LLC
Publication Date:
1st January 2013
Country:
United States
Classifications
Readership:
General
Genre:
Fiction/Non-fiction:
Non Fiction
Main Subject:
Physical Properties
Physical Format:
Hardback
Dimensions:
Width 1mm, Height 1mm, Spine 1mm
Weight:
1g
Description
"If you ever think customers are a pain in the butt, try to do business without them." In The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans-customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make "wowing" customers the rule, rather than the exception. An absolute MUST HAVE for anyone that cares about their customers.
