Blamestorming: Why conversations go wrong and how to fix them

(Paperback)

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Description

This book outlines the reasons why our daily conversations go wrong, explains how to respond when they do and provides tips on how to stop them going wrong in the first place. Based on his experience as a highly respected communications coach for international companies and business professionals, Rob Kendall provides a practical guide to achieving more rewarding and effective interactions with everyone in your life from your boss to your partner. Robs techniques have been proven to be effective for thousands of people from all walks of life and are presented in an illustrated stepby- step format that makes them easy to put into practice from Day 1. Underpinning the books approach to consistently having better interactions is an explanation of the warning signals that indicate when a conversation is going off track. This book will reveal:

How your primal instincts for survival can take over and derail your conversations at the worst possible moments.
How to avoid escalation from disagreement to outright shouting match
How to stop giving and receiving mixed messages
How to separate facts from feelings
How to avoid defensiveness and emotional lockdown.

Featuring real-life scenarios and characters we can all relate to, from difficult teenagers to angry spouses, and from unfocussed colleagues to unsympathetic complaints departments, this book will give you the skills to achieve more rewarding and meaningful conversations with everyone in your life.

Reviews

"I believe most everyone could benefit from reading this book, as so much of our modern lifestyle is interdependent on how clearly we communicate ... So often we can think we're really getting along with someone, oblivious to the train wreck fast approaching. Blamestorming: Why Conversations go Wrong and How to Fix Them is a very thought provoking read. It contains easily absorbed information, and colorfully stated concepts that are simple to remember, making them easily accessible, powerful strategies. Another thing that's nice about this book, is that it isn't a total overhaul prescription for changing the way you interact and express yourself through conversation, it's more like a guide for avoiding common pitfalls. Excellent book." -- Andy's Iron Advice (October 13, 2014)

Author Bio

Over the last 20 years Rob Kendall has become a highly respected management consultant and authority in the field of communication, working with tens of thousands of people, both in public programmes and with business leaders in over 50 organisations on every continent. He has worked as a coach with many high profile international companies including American Express, Societe Generale, and Zurich Banking and has spoken on leadership, communications and change management. He has also worked with sports professionals and with leaders in international conflict zones, and co-founded a technology company. His longstanding aim is that one day every child will learn the art of conversation as part of the school curriculum, and to this end he recently led a Thinking and Communication programme for teenagers in a secondary school in southwest England. The author lives in UK.