Getting to Sorry: The Art of Apology at Work and at Home

(Paperback)

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A witty, useful guide (People) to apologies, why they matter, and the healing power of saying youre sorry, from the dynamic duo behind the acclaimed SorryWatch site.

Its a truth universally acknowledged that terrible apologies are the worst. Weve all been on the receiving end, and oh, how they make us seethe. Horrible public apologiesexcuse-laden, victim blame-y, weaselly statementsoften go viral instantaneously, whether theyre from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well How can we do better How could they do better

Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is philosophically deep, crisply reported, and funny as heck all the way through (Clive Thompson, author of Coders). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesnt have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.

Reviews

"The authors reveal surprising examples of good apologies as well as the neuroscience and psychology behind poor onesin addition to the things never to say when attempting to write a wrong....Essential protocol for those seeking to hone their apology skills." Kirkus Reviews

Author Bio

Marjorie Ingall, who goes by Snarly on SorryWatch.com, is the author of Mamaleh Knows Best: What Jewish Mothers Do to Raise Creative, Empathetic, Independent Children and The Field Guide to North American Males, and is the coauthor of Hungry, with plus-size model Crystal Renn. A former columnist for Tablet magazine and the Forward, she is a frequent contributor to The New York Times Book Review and has also written for New York magazine, Town & Country, Ms., Glamour, Self, Elle, and Sassy (yes, that one). She lives in New York City.

Susan McCarthy, who goes by Sumac on SorryWatch.com, is the coauthor (with Jeffrey Moussaieff Masson) of the international bestseller When Elephants Weep: The Emotional Lives of Animals, which has been translated into twenty-one languages. Shes also the author of Becoming a Tiger: How Baby Animals Learn to Live in the Wild. Publications shes written for include Parade, The Guardian, WIRED, Smithsonian magazine, Outside, and Salon. Her work has been anthologized in The Best American Science Writing and in Mirth of a Nation: The Best Contemporary Humor. She lives in San Francisco.