An Introduction to Interaction: Understanding Talk in the Workplace and Everyday Life

(Hardback, 2nd edition)

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Description

An engaging introduction to the study of spoken interaction, this book provides a thorough grounding in the theory and methodology of conversation analysis. It covers data collection, techniques for analysis and practical applications, and guides students through foundational and new research findings on everyday conversations and talk in institutional contexts, from media, business, and education to healthcare and law. Now thoroughly updated to showcase contemporary developments in the field, this second edition includes: New chapters on interaction in psychotherapy, educational settings and language learning and teaching Expanded coverage of doctor-patient communications, customer service and business meetings workplace interviews and online interactions, including social media, video gaming and livestreams A wider variety of research on other languages, including French, German, Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese Multimodal analyses of interaction, focusing on the integration of embodied action and talk Complete with student activities, recommended reading sections and a companion website featuring slides, quiz questions, and links to further transcripts, this book is an essential guide for doing conversation analysis and offers fresh insight into how we understand talk.

Reviews

[A]n important textbook that engages closely with theoretical and practical aspects of CA. The book is very 'user-friendly' and approaches its subject matter from a straightforward and common sense point of view. No doubt, this book will be of interest to students of sociology, linguistics and communication studies. -- Discourse Studies [of the first edition]
A wonderful text with examples of conversation from many activities and relationships. Angela Cora Garcia displays just how fascinating ordinary talk is. -- Karen Tracy, University of Colorado, USA
This second edition ofAngela Cora Garcias excellent An Introduction to Interaction includes brand new chapters and showcases the latest developments in the field of conversation analysis, especially in the analysis of online interaction and social media. This makes the book both an essential and comprehensive introduction to the method of conversation analysis but also its many important contemporary applications. -- Elizabeth Stokoe, Loughborough University, UK

Author Bio

Angela Cora Garcia is Professor of Natural and Applied Sciences at Bentley University, USA.