What 2 Why

(Paperback)

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Description

The book is organized around five W,s.
1. What: What are we about organizationally What is our overarching culture as expressed in goals, leadership, and approach to quality and safety
2. Why: As individuals why are we here What is our commitment, ownership, accountability, and decision-making The decision vortex is a balance between the information algorithm, emotional intelligence and intuition.
3. What: What do we know about our organization How we get data and how we interpret it.
4. Why: The data is only a number, why does it occur and what analysis is necessary to make it useful.
5. What: Once we have an understanding of the Why, what can we do about it

Author Bio

Dr. Keller has spent almost sixty years in the medical field as a pediatrician, emergency physician, and health care executive. His focus has been on the Quality and Safety of medical care and its availability to all social strata. As a leader and educator, he most enjoyed mentoring, team building, and human resource development.