Total Quality Management in Higher Education: Is It Working Why or Why Not

(Hardback)

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If institutions of higher education are serious about improving quality in both their educational and administrative components, then they should look to Total Quality Management (TQM) as an all encompassing method for achieving these objectives. An understanding of TQM and the ability to adapt it to unique college and university environments is essential to improving the quality of college administration. This book provides a brief history and review of the development of TQM as we know it today. Various educators who have taken part in successful TQM efforts analyze its application in the higher education environment. This volume will be of considerable use to college and university administrators as well as those teaching education administration.

Reviews

.,.".higher education administrators with an interest in TQM should add the book to their reading list and to their personal library."-Journal of staff, Program, and organizational Development
....higher education administrators with an interest in TQM should add the book to their reading list and to their personal library.-Journal of staff, Program, and organizational Development
...".higher education administrators with an interest in TQM should add the book to their reading list and to their personal library."-Journal of staff, Program, and organizational Development

Author Bio

SERBRENIA J. SIMS is an independent researcher who focuses on higher education policy, diversity, and human resource management issues in the public and not-for-profit areas. RONALD R. SIMS is a Professor at the Graduate School of Business, College of William and Mary. Among their earlier publications are anaging Institutions of Higher Education for the 21st Century and The Importance of Learning Styles.