Managerial Reform and Professional Empowerment in the Public Service

(Hardback)

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Description

Balk argues that most professionals in government agencies are underutilised. He proposes an operational approach, called public agency democracy, that should help reduce costly and disconcerting errors. The book should interest those who wish to better understand the frustrations of public service and how to turn these to motivate change.

Author Bio

WALTER L. BALK is Emeritus Professor, Department of Public Administration and Policy, Graduate School of Public Affairs, at the State University of New York, Albany./e He has held various industrial engineering and production management positions with IBM, and now as a consultant he specializes in public administration organization design and behavior. Author of numerous book contributions and articles, Dr. Balk is an authority in the area of public agency productivity. He serves on the editorial board of two journals.