E-Government for Public Managers: Administering the Virtual Public Sphere

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This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizes that with ICTs great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Through the use of numerous examples and exercises, Robert Cropf helps students and practitioners alike explore the ways technological change shapes public policy, develop useful tools and skills for working in or with e-government, and understand the role that social media plays in helping to spark political, economic, and social change.

Reviews

I spent fifteen years in the government before coming to academia, and I can say that government and public administration is now wholly and completely e-government from a practitioners standpoint. -- Joe Lyons, director and assistant professor, Security and Strategic Intelligence Program, Saint Louis University
Cropf offers demonstrated uses of Information and Communications Technology in the areas of budgeting, education, improved service delivery, as well as uses for local government. Cropfs book is a definite read for any public manager. -- Tim Bagwell, School of Social and Behavioral Sciences, Walden University
Cropfs text provides a useful compilation of insights into the promise and perils of ubiquitous information and communication technology in the public sector. It is a valuable addition to the library of those who seek to better understand concepts like e-government, Government 2.0, and intergovernmental relations. . . . I can think of several courses in our Masters in Public Administration program where this would be a contribution. It would fit well in a special topics course and equally so in introduction to public administration. -- George E. Reed, dean, School of Public Affairs, University of Colorado, Colorado Springs
Robert Cropf offers an engaging and enjoyable text for students in public administration, public management, public policy, and nonprofit management. The text exposes students to emerging trends in e-government to help prepare them for careers in the modern public sector. -- Bob Blankenberger, chair, Public Administration, University of Illinois at Springfield

Author Bio

Robert A. Cropf is professor of political science at Saint Louis University where he teaches public administration. He is on the editorial board of the International Journal of Information Communication Technologies and Human Development and is author of American Public Administration: Public Service for the 21st Century and coauthor of The Public Administration Casebook.