(Paperback)

Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.

(Paperback)

Librarians Lerch (U. of Akron Wayne College Library) and Welch (Wadsworth Public Library, Ohio) offer a guide to colleagues who want to know more about the homeschoolers who are starting to appear more and more often in libraries. They look at such aspects as adolescent development, a game plan for

(Paperback)

This book discusses library services to Hispanic/Latino teens, highlighting best practices, examining relevant and responsive services and programs, and reframing existing approaches to serving this segment of the population.

Latino teens within Generation Y or Generation Z are bilingual and bicultural.

(Paperback)

This book offers the librarian a practical guide to library service to LGBTQ teens from collection development, understanding terminology, dealing with censorship issues, programming and outreach, readers advisory, and even to creating welcoming displays, librarians will find the tools they need to offer exceptional services for LGBTQ teens.

(Paperback)

You will also discover how to adapt policies to better fit changing needs, overcome language barriers, develop public relations strategies that reach immigrants, and build culturally relevant collections, services, and programs for a changing community.

(Paperback)

In this lively and practical guide, notable teen experts and practitioners explain why service to teens in this age range is so important, and how you can enhance your collection and services to accommodate and win over this important group.

(Hardback)

To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

(Paperback)

To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

(Hardback)

This reference offers practical information to school library media specialists on how to serve special needs students and their classroom teachers effectively. It highlights the teaching role of the media specialist and discusses how and what to teach special needs students.

(Paperback)

A comprehensive guide to working with teen parents and their children that provides practical program ideas for successful school and public library program development, implementation, and evaluation.

Teen parents and their children represent an underserved, high-need population in many communities.

(Paperback)

(Paperback)

(Paperback)

Practical advice on how best to serve veterans and military families in your community, including effective ways to develop new outreach partnerships and collaborations.

(Paperback)

By exploring current, effective models for teen services, as well as future possibilities, this guide leads you to the necessary resources and tools for achieving success with this important population.

(Paperback)

Notable teen experts and stellar practitioners from across the country explain why library service to adolescents in this age range is so important, and how you can enhance your collection and services to accommodate and win over this important group.

(Paperback, 2nd edition)

This comprehensive book takes the reader through the necessary steps to develop user buy-in and assistance in creating a learner-driven library program. The result A unique, exemplary school library program that is eligible for national awards.

(Hardback)

This incisive work is a detailed examination of intraoccupational sex segregation in librarianship. Irvine concludes that historically the role models for managerial positions have not favored women but that a significant change has occurred during the last decade.

(Hardback)

Using criminological theories to hypothesize risk and prevention factors for sexual exploitation and abuse in UN peacekeeping missions, this book tests these factors in a mixed methods design with the case studies of the UN peacekeeping missions in the Democratic Republic of the Congo, Liberia, and the Golan Heights.

(Hardback)

Now, for the first time, Lubetzky's works are being published as a collection, which includes a complete reproduction of his three most influential titles: Cataloging Rules and Principles, Code of Cataloging Rules, and Principles of Cataloging, as well as periodical articles.

(Paperback)

This book provides an overview of leadership in library and information science (LIS), examines the findings of doctoral students in the Simmons program in Managerial Leadership in the Information Professions, and advocates research in LIS.

(Paperback)

Bock analyzes ethnoreligious violence, predominantly using examples from South Asia and the Middle East. He argues that religious leaders have a unique role to play in confronting those who exploit fundamentalist interpretations of sacred passages and manipulate holy symbols to bait people into viol

(Hardback)

Bock begins with a description of ethnoreligious violence in the world today and then offers a case study about Hindu-Muslim riots in India that illustrates how religion is used to engineer violence by those who gain from it.

(Hardback)

A chronicle of the metamorphosis of videotape from its beginnings nearly 35 years ago as a media technology controlled by a few television executives, to a popular communications agent which is profoundly altering the way America consumes information and entertainment.

(Paperback)