(Hardback)

(Paperback)

"The ultimate plan for a winning culture"--Cover.

(Hardback)

(Paperback)

(Hardback)

(Paperback)

This new collection revolves around Krugman's work on international monetary economics from the late 1970s to the present in an effort to make sense of a turbulent period that "involved one surprise after another, most of them unpleasant."

(Paperback)

The author examines how states canand haveused international currency relationships and arrangements as instruments of coercive power for the advancement of state security. He uncovers how monetary power is affected by different monetary regimes, the sources of its success and failure, and the factors that lead states to turn to its use.

(Hardback)

(Paperback)

(Hardback)

Umapathy, in conjunction with the National Association of Accountants, surveyed over 400 companies nationwide to compile a profile of budgeting practices and budget manager qualifications.

(Paperback)

This text contains description and analysis of the Financial Services environment, while focusing particularly upon recent developments and current issues.

(Paperback, 2nd edition)

This edition takes into account developments since the first edition, which was published in 1985. It contains 9 essays by leading experts from around the world in the field of International Trade and looks at both the theoretical and policy issues of the subject.

(Hardback)

(Paperback)

This book reviews developments taking place in public sector economics, with topics covering issues in both public expenditure and taxation. Trends in public spending, and their determinants, are reviewed along with recent developments in the public choice perspective and the analysis of the demand for public goods.

(Hardback)

He covers corporate financial goals and strategies and divisonal performance measurements systems, among other topics, and gives highly detailed case studies based on reports from five major respondents to his survey: Whirlpool, Dow Chemical, Guidant Corporation, Masco, and Eaton.

(Hardback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Paperback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Hardback)

From remarkably frank and credible responses to their comprehensive research questionnaire, Tian and Keep provide a unique, wide ranging catalogue of frauds that customers perpetrate on businesses--and what marketers can do to combat it.

(Paperback)

Looking for a way to make your business stand out from the crowd In a world where, increasingly, profit is king, Customer is King is about putting the emphasis back on the customer - how to look at your business through your customers' eyes, understand what they really want and, ultimately, get them to buy from you.

(Paperback)

The One Minute Manager meets Yum!,
the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

(Paperback, Third Edition)

Dont let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.

(Paperback)

In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned ove

(Hardback)

Accordingly, this book offers a comprehensive discourse on how different types of organizations should engage in HR planning.

The book begins with a discussion of the basic steps in HR planning as well as a review of the various HR planning practices that are available to managers.

(Hardback)

In order for the ideal of international trade to become reality, customs procedures dating back centuries must be eliminated and replaced with modernized practices designed to foster cooperation and efficiency in world trade.