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CEX Sells: New Inspiration for Valuable Customer Experiences
(Paperback)
By Deborah Wietzes
Competing Against Luck: The Story Of Innovation And Customer Choice
By Clayton M. Christensen
Creating Superfans: How To Turn Your Customers Into Lifelong Advocates
(Hardback)
By Brittany Hodak
Customer Magic The Macquarie Way: How to reimagine customer experience to transform your business
By Joseph A. Michelli
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
By Rene Evenson
Great Customer Service on the Telephone
By Kristin Anderson
Human Sigma: Managing the Employee-Customer Encounter
By John H. Fleming
Personalized: Customer Strategy in the Age of AI
By Mark Abraham
Rethinking Users: The Design Guide to User Ecosystem Thinking
By Michael Youngblood
The Choreography of Customer Service: High Touch Service in a Touch Free World
By Chris Lynam
The Human Experience: How to make life better for your customers and create a more successful organization
By John Sills
What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
By Nicholas Webb
America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
By Raul Pupo
Anytime, Anywhere: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
By Robert Spector
Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
By Adam Toporek
Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
By James Poisant
Customer Experience: What, How and Why Now
By Don Peppers
Customer Mania!: Its Never Too Late to Build a Customer-Focused Company
By Ken Blanchard
(Paperback, Third Edition)
By Renee Evenson
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
By Steve Curtin
Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service
By Jim Roche
Fundamentals of Customer-Focused Management: Competing through Service
By Joby John
How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
By Jack Griffin
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