(Paperback)
By: Chris Denove
ISBN: 9781591841647
Readership/Audience: Professional and Scholarly
Publication Date: Jun 2007
Publisher: Penguin Putnam Inc
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Two executives from the company synonymous with measuring customer satisfaction - JD Power - reveal the secrets to delivering high satisfaction and profitable growth.
(Paperback)
By: John DiJulius
ISBN: 9780814471715
Readership/Audience: General
Publication Date: Mar 2019
Publisher: HarperCollins Focus
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Exceptional customer service doesnt just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.
(Hardback)
By: Greg Kihlstrm
ISBN: 9781543999044
Readership/Audience: General
Publication Date: Jun 2020
UK Publication Date: 28th February 2020
Publisher: BookBaby
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(Paperback)
By: Richard Gallagher
ISBN: 9780814431832
Readership/Audience: General
Publication Date: May 2019
Publisher: HarperCollins Focus
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The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--its about making sure your customers are happy.
(Paperback)
By: Brandon Bruce
ISBN: 9781483592794
Readership/Audience: General
Publication Date: Jun 2017
Publisher: BookBaby
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(Paperback)
By: Venterra Realty
ISBN: 9781543963793
Readership/Audience: General
Publication Date: Jul 2019
Publisher: BookBaby
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The Venterra Experience, is packed full of testimonies of great customer experience for Venterra Residents and a look inside of Venterra's employee culture.
(Paperback)
By: Venterra Realty
ISBN: 9781098304034
Readership/Audience: General
Publication Date: Aug 2020
Publisher: BookBaby
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(Paperback)
By: Jack Collis
ISBN: 9780732259112
Readership/Audience: Professional and Scholarly
Publication Date: Jun 1998
Publisher: HarperCollins Publishers (Australia) Pty Ltd
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This text aims to help the reader to create a highly-motivated sales team, win customers more easily and keep customers coming back.
(Hardback)
By: Annie Wilson
ISBN: 9781647829735
Readership/Audience: General
Publication Date: Sep 2025
Publisher: Harvard Business Review Press
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(Hardback)
By: B. Joseph Pine II
ISBN: 9798892791373
Readership/Audience: General
Publication Date: May 2026
Publisher: Harvard Business Review Press
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(Hardback)
By: Nicolaj Siggelkow
ISBN: 9781633697003
Readership/Audience: Professional and Scholarly
Publication Date: Jun 2019
Publisher: Harvard Business Review Press
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(Paperback)
By: Garrett Sutton
ISBN: 9781944194031
Readership/Audience: General
Publication Date: May 2016
Publisher: Brisance Books LLC
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(Hardback)
By: Frances Frei
ISBN: 9781422133316
Readership/Audience: Professional and Scholarly
Publication Date: Feb 2012
Publisher: Harvard Business Review Press
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In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
(Hardback)
By: Chris Lynam
ISBN: 9781637582169
Readership/Audience: General
Publication Date: Jun 2022
Publisher: Permuted Press
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(Paperback)
By: Leonardo Inghilleri
ISBN: 9781400242726
Readership/Audience: General
Publication Date: May 2023
Publisher: HarperCollins Focus
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Insiders agree: a companys most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory customer service approach that fosters happy customers and a healthy bottom line for your organization.
(Paperback)
By: Jack Mitchell
ISBN: 9780141015224
Readership/Audience: General
Publication Date: Apr 2004
UK Publication Date: 4th March 2004
Publisher: Penguin Books Ltd
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From small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.
(Hardback)
By: Jay Baer
ISBN: 9781101980675
Readership/Audience: General
Publication Date: Aug 2016
Publisher: Penguin Putnam Inc
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Includes a detachable folded poster of "The Hatrix."
(Paperback)
By: Micah Solomon
ISBN: 9781400214952
Readership/Audience: General
Publication Date: Dec 2022
Publisher: HarperCollins Focus
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Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
(Paperback)
By: Jeff Cobb
ISBN: 9781400246007
Readership/Audience: General
Publication Date: Mar 2025
UK Publication Date: 14th August 2025
Publisher: HarperCollins Focus
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Successful people never stop learning. Author Jeff Cobbs objective is to ensure those who lead that learning never stop growing.
(Hardback)
By: Joey Coleman
ISBN: 9780735220034
Readership/Audience: General
Publication Date: Apr 2018
Publisher: Prentice Hall Press
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(Hardback)
By: John R. Brandt
ISBN: 9781400213672
Readership/Audience: General
Publication Date: Sep 2019
Publisher: HarperCollins Focus
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Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.
(Hardback)
By: Deb Duncan
ISBN: 9781492679530
Readership/Audience: Tertiary Education
Publication Date: Apr 2019
Publisher: Sourcebooks, Inc
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The customer service playbook that will help blitz the competition and win life-long customers.
(Paperback)
By: David Livermore
ISBN: 9781400242627
Readership/Audience: General
Publication Date: Jun 2023
Publisher: HarperCollins Focus
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For those who manage multicultural teams, work with diverse customer bases, or negotiate with international suppliers, this invaluable resource explains how to tap into the power of cultural sensitivity to experience business breakthroughs.
(Hardback)
By: Colin Cowie
ISBN: 9781400224005
Readership/Audience: General
Publication Date: Jan 2023
UK Publication Date: 14th October 2021
Publisher: HarperCollins Focus
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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable wow events for the worlds most demanding clients.
