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Satisfaction: How Every Great Company Listens to the Voice of the Customer
(Paperback)
By Chris Denove
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
By John DiJulius
The Center of Experience: A blueprint for creating the experience-led enterprise
(Hardback)
By Greg Kihlstrm
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
By Richard Gallagher
The Shelfware Problem: A Guide to CRM Adoption
By Brandon Bruce
The Venterra Experience- 10 Years of Wow Moments
By Venterra Realty
The Venterra Experience- WOW Matters 11th Edition
When Your Customer Wins, You Can't Lose
By Jack Collis
The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
By Annie Wilson
Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
By Nicolaj Siggelkow
Toxic Client: Knowing and Avoiding Problem Customers
By Garrett Sutton
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
By Frances Frei
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
By John Goodman
The Choreography of Customer Service: High Touch Service in a Touch Free World
By Chris Lynam
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
By Leonardo Inghilleri
Hug Your Customers: Love the Results
By Jack Mitchell
Hug Your Haters
By Jay Baer
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
By Micah Solomon
Leading the Learning Revolution: The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
By Jeff Cobb
Never Lose A Customer Again
By Joey Coleman
Nincompoopery: Why Your Customers Hate You--and How to Fix It
By John R. Brandt
The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
By Deb Duncan
The Cultural Intelligence Difference: Master the One Skill You Can't Do Without in Today's Global Economy
By David Livermore
The Everything Guide To Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
By Linda Pophal
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