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The Gold Standard: Giving Your Customers What They Didn't Know They Wanted
(Hardback)
By Colin Cowie
The Swipe-Right Customer Experience: How to Attract, Engage, and Keep Customers in the Digital-First World
(Paperback)
By Sanna Eskelinen
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
By Thales S. Teixeira
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
By Nicholas Webb
Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
By Annette Simmons
501 Ways to Roll out the Red Carpet for Your Customers: Easy-To-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression
By Donna Cutting
Customer Connections: New Strategies for Growth
By Robert E. Wayland
Customer Equity: Building and Managing Relationships as Valuable Assets
By Jacquelyn S. Thomas
Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers
By Noah Fleming
Meaningful Measurement of the Customer Experience
By Greg Kihlstrom
Net Worth: Shaping Markets When Customers Make the Rules
By John Hagel
Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
(Paperback, 3rd Edition, Third Edition)
By T. Scott Gross
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
By Patrick Barwise
The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset
By Bill Lee
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By James L. Heskett
A diamond in the rough: Over a 100 specific tips to build a strong customer culture
By Steven Van Belleghem
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
By Leonardo Inghilleri
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
By Micah Solomon
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
(Hardback, Second Edition)
By John Goodman
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