(Hardback)

(Hardback)

Umapathy, in conjunction with the National Association of Accountants, surveyed over 400 companies nationwide to compile a profile of budgeting practices and budget manager qualifications.

(Hardback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Paperback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Hardback)

From remarkably frank and credible responses to their comprehensive research questionnaire, Tian and Keep provide a unique, wide ranging catalogue of frauds that customers perpetrate on businesses--and what marketers can do to combat it.

(Paperback)

Looking for a way to make your business stand out from the crowd In a world where, increasingly, profit is king, Customer is King is about putting the emphasis back on the customer - how to look at your business through your customers' eyes, understand what they really want and, ultimately, get them to buy from you.

(Paperback)

The One Minute Manager meets Yum!,
the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

(Paperback, Third Edition)

Dont let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.

(Paperback)

In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned ove

(Hardback)

Accordingly, this book offers a comprehensive discourse on how different types of organizations should engage in HR planning.

The book begins with a discussion of the basic steps in HR planning as well as a review of the various HR planning practices that are available to managers.

(Paperback)

Ultimately, it's about making the best use of your time and energy.

Whether you want to know how to approach each task with clarity, focus and purpose, how to prioritize, or even how to make sure others don't waste your time, Cut to the Chase has a brilliant and simple rule you can follow.

(Paperback)

And that's exactly what management experts Peg Thoms and Jim Fairbank deliver: The Daily Art of Management is the mentor at a manager's shoulder, full of excellent advice and encouragement.

Most advice to managers consists of general prescriptions: Be inspiring, Drive innovation, or Beat the competition through crisp execution.

(Hardback)

(Paperback)

(Paperback)

(Paperback)

(Paperback)

(Hardback)

A hysterically funny and very wise book in which the authors share their successful approach to business through humorous and vivid real-world examples from around the world.

(Hardback)

Despite the rapid surge of new product introductions into the grocery product distribution system, relatively little is known about the process and acceptance criteria of trade buyers.

(Hardback)

Not only does his book help enhance your DSS design and development capabilities, it also shows how DSS can buttress organization goals and the impact DSS have throughout organizations and at all levels of management.

(Hardback)

It is often necessary to make decisions with incomplete information. In this work, the author applies his statistical research experience to the analysis of 24 decision-making situations, demonstrating how decision-makers can reduce uncertainty by using the statistical methods he introduces.

(Paperback)

A motivational guide to strategic thinking, based on the choices of famous decisionmakers.

(Paperback)

(Hardback)

This highly readable career development book reveals dynamic aspects of the workplace that are hidden to many, ignored by others-factors that can make or break careers.