(Hardback)

CSR and Sustainability promotes the need for social responsibility and sustainability and highlights their link with the big issues of society. It shows how science and positive thinking by humankind can prevent oft-vouched disasters due to human rights violation, global warming, growing income inequality (relative poverty), racism, gender discrimination and continuing absolute poverty.

(Paperback)

All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force.

(Hardback)

All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force.

(Hardback)

Cultural Heritage Care and Management: Theory and Practice considers all the different components of cultural heritage and provides the tools, technology, and methodology for organizing and arranging, cataloging and describing, exhibiting, providing access, and preserving and conserving these elements.

(Paperback)

Cultural Heritage Care and Management: Theory and Practice considers all the different components of cultural heritage and provides the tools, technology, and methodology for organizing and arranging, cataloging and describing, exhibiting, providing access, and preserving and conserving these elements.

(Paperback)

How do corporations and other organizations transmit their cultures over time This book grounds its analysis in mathematical tools and computer simulation, and offers a comprehensive answer to this question. It is for students of organization theory and behavior, cultural studies, strategic management, sociology, economics, and social simulation.

(Hardback)

(Paperback)

"The ultimate plan for a winning culture"--Cover.

(Hardback)

(Hardback)

(Hardback)

Umapathy, in conjunction with the National Association of Accountants, surveyed over 400 companies nationwide to compile a profile of budgeting practices and budget manager qualifications.

(Hardback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Paperback)

If you're looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it's packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.

(Hardback)

From remarkably frank and credible responses to their comprehensive research questionnaire, Tian and Keep provide a unique, wide ranging catalogue of frauds that customers perpetrate on businesses--and what marketers can do to combat it.

(Paperback)

Looking for a way to make your business stand out from the crowd In a world where, increasingly, profit is king, Customer is King is about putting the emphasis back on the customer - how to look at your business through your customers' eyes, understand what they really want and, ultimately, get them to buy from you.

(Paperback)

The One Minute Manager meets Yum!,
the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

(Paperback, Third Edition)

Dont let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.

(Paperback)

In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned ove

(Hardback)

Accordingly, this book offers a comprehensive discourse on how different types of organizations should engage in HR planning.

The book begins with a discussion of the basic steps in HR planning as well as a review of the various HR planning practices that are available to managers.

(Paperback)

Ultimately, it's about making the best use of your time and energy.

Whether you want to know how to approach each task with clarity, focus and purpose, how to prioritize, or even how to make sure others don't waste your time, Cut to the Chase has a brilliant and simple rule you can follow.

(Paperback)

And that's exactly what management experts Peg Thoms and Jim Fairbank deliver: The Daily Art of Management is the mentor at a manager's shoulder, full of excellent advice and encouragement.

Most advice to managers consists of general prescriptions: Be inspiring, Drive innovation, or Beat the competition through crisp execution.

(Hardback)

(Paperback)

(Paperback)