(Hardback)

This up-to-date bibliography on business communications which, unlike any other, also indexes the availability of sample documents and other learning aids has been compiled with students, faculty, librarians, and other working professionals in mind.

(Paperback)

(Hardback)

Much has been written about communicating within organizations but relatively little on the critical skill of communicating upward.

(Hardback)

More than 1600 entries--books, journal articles, reports, and dissertations--are included in this bibliography. The emphasis is on English-language materials published in the 1960s and 1970s. Author-title and keyword-in-context indexes are included to provide access to individual works and specific areas of interest.

(Paperback)

(Hardback)

(Paperback, 4th edition)

This new edition examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills. Fully updated with the latest research, this makes an ideal core text.

(Paperback)

Synopsis coming soon.......

(Paperback)

(Paperback)

The communication secrets that experts and top professionals use.

(Hardback)

This book analyzes online consumer management, a practice in which customers monitor, report on, and discipline workers through posting online reviews. Through examining reviewer communities, the author analyzes the ways in which our need for collective purpose is increasingly transformed into profit production under modern capitalism.

(Paperback)

This book analyzes online consumer management, a practice in which customers monitor, report on, and discipline workers through posting online reviews. Through examining reviewer communities, the author analyzes the ways in which our need for collective purpose is increasingly transformed into profit production under modern capitalism.

(Paperback)

Grounded in cognitive, affective, and behavioral elements, speech anxiety is a serious problem for a large number of people and has been found to affect career development as well as academic performance.

(Paperback)

(Hardback)

While the emphasis is on working with an audio-visual professional, Worth also includes do-it-yourself tips for readers who want to keep the project in-house.

Selecting slides, video, film or multimedia is one of the first choices to make.

(Paperback)

Looking for a way to make your business stand out from the crowd In a world where, increasingly, profit is king, Customer is King is about putting the emphasis back on the customer - how to look at your business through your customers' eyes, understand what they really want and, ultimately, get them to buy from you.

(Paperback)

(Paperback)

This volume reports the results of a series of investigations of the properties of writing tasks, their authors' intentions, and the responses that these tasks evoked in student-writers and teacher-raters.

(Paperback)

The thesis of this volume is that writing done by students who control their own topics, who have genuine purposes for writing, and have a real, known audience, is quite different and valuable in its own right.

(Paperback)

(Hardback, 2nd edition)

This book provides the invaluable intercultural knowledge to help you make a deal, sell your product, or find a joint venture, no matter where your business takes you.

Business people who work internationally or work with people who are international need to know how to act before they can get the businessand keep it.

(Hardback)

Leatt, Mapa, and their panel of scholars, practitioners, and policymakers provide compelling reasons why the development and maintenance of effective government relations in the health industry must be a top priority for health industry management.

(Hardback)

This comprehensive handbook features work on organizational communication research, authored by the leading scholars in the field. What theoretical propositions have evolved from the past two decades of research in organizational communication

(Paperback)