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You have an exciting new project to pitch, an inspired speech to give, or an important email to send. And only 8 seconds to get heard, remembered, and results. Ready, set, go!

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In challenging times, companies must serve their customers faster and more efficiently. This book helps you learn key steps for carrying out a business process improvement initiative, including how to: plan a business process improvement initiative; analyze and redesign a current process that needs improvement; and, more.

(Paperback)

The Little Black Book of Business Writing is for everyone who writes for business purposes, in the commercial world, the private sector, the trades and the professions. Helps people write at work with economy, impact and efficiency.

(Hardback)

Companies can't survive without innovating. But most put far more emphasis on generating Big Ideas than on executing them turning ideas into actual breakthrough products, services, and process improvements. This book reveals how to execute an innovation initiative whether a simple project or a grand, gutsy gamble.

(Paperback, Main)

A bold and eye-opening exploration of the true nature of power and how to use it.

(Paperback)

Wilma Davidson's clear, practical guide to business writing has established itself as a steady seller and an excellent primer for anyone who writes on the job. Covering e-mail, texts, and the latest word social media technology.

(Paperback)

With her sometimes sassy and playful answers, Rosalinda Randall shows how easy it is to build a sparkling professional reputation by knowing how to handle workplace dilemmas.

(Paperback)

Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

(Paperback)

Advice on engaging your audience, holding their attention, and ensuring a successful impact - every time.

(Paperback)

Intentional Relationships will help you improve your relationships with friends, family members, and colleagues. Learn how to communicate with those you interact with and better the relationships you already have.

(Paperback)

An accessible, anecdotal and expert-led guide to having better conversations by an award-winning BBC broadcaster.

(Paperback)

Drawing from her own research sessions, as well as stories from and interviews with marriage counsellors, life coaches, filmmakers, podcast hosts and other real-life listening experts, Ximena Vengoechea shows us how to listen better so that we can all feel heard, connected and understood in a world that keeps getting louder and louder.

(Paperback)

Drawing from her own research sessions, as well as stories from and interviews with marriage counsellors, life coaches, filmmakers, podcast hosts and other real-life listening experts, Ximena Vengoechea shows us how to listen better so that we can all feel heard, connected and understood in a world that keeps getting louder and louder.

(Paperback)

Networking for Introverts shows you how to build meaningful relationships, find new clients and grow your business - all without pretending to be someone you're not.

(Paperback)

Quiet professionals have immense value to contribute. However, they are often hidden and overlooked, not just because of their personality but for many other complex reasons. In this fascinating book, Megumi Miki shares her own experience and that of Quietly Powerful leaders who have achieved great success while remaining authentic.

(Paperback)

A compact guide highlighting nine principles of persuasion that work to motivate lasting change without coercion or manipulation. Nine principles of persuasion to motivate, not manipulate.

(Paperback)

Hands-on guide discussing the positive aspects of drawing and visualising your ideas in your work environment