(Hardback)

Complementing the author's 1990 bibliography, A Bibliographic Guide to the History of Computing, Computers, and the Information Processing Industry, this bibliography provides 2,500 new citations, covering all significant literature published since the late 1980s.

(Paperback)

Exceptional customer service doesnt just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.

(Paperback)

In Secrets of Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack.

(Paperback)

Sets out what business can learn from the findings of the economics and social psychology. This title shows how you can shape desires, use incentives and reduce risks to consistently improve the bottom line.

(Paperback)

Synopsis coming soon.......

(Paperback)

Secrets to a Successful Pediatric Practice is a How-To-Guide to starting, turning around and growing a successful pediatric office.

(Paperback)

(Paperback)

The American labour market: How it has changed and what to do about it.

(Paperback)

Basing his proposal on plans developed by New Deal social welfare administrators, Harvey analyzes the feasibility and desirability of using public sector job creation to secure a right to employment. He shows that such a policy would provide more effective relief from the problems of poverty and unemployment than do existing arrangements while perm

(Hardback)

(Paperback)

In a world transformed by globalization and challenged by terrorism, foreign aid has assumed renewed importance as a foreign policy tool. While the results of more than forty years of development assistance show some successes, foreign aid is currently dispersed between many agencies and branches of government in a manner that formulation and implementation of a coherent, effective strategy.

(Hardback)

Several chapters follow devoted to the composition and utilization of a security guard force, elements of security program management, and control processes in security program management.

(Hardback)

An inter-disciplinary volume that connects critical security studies and political geography to offer new perspectives on the politics of movement in a globalised world. -- .

(Hardback)

Earlier studies of subsidized housing assume that segregation is a manifestation of white prejudice, and that the Fair Housing Act of 1968 would significantly remedy inequalities in housing and, in the process, narrow the socioeconomic gap between racial groups.

(Paperback)

The new updated and fully revised edition of this bestselling title. Poor self-esteem can sabotage relationships and careers, cause self-destructive behaviour and can hold us back from achieving our full potential.

(Hardback)

(Paperback)

Self-Presentation and Self-Praise in the Digital Workplacepresents the findings of an interdisciplinary study of the 'self-entrepreneurial self' and, in particular, the rationale behind its need to self-present under the current socio-economic and business conditions.

(Hardback)

Self-Presentation and Self-Praise in the Digital Workplacepresents the findings of an interdisciplinary study of the self-entrepreneurial self and, in particular, the rationale behind its need to self-present under the current socio-economic and business conditions.

(Paperback)

The selling secrets that experts and top professionals use.

(Hardback)

Showcasing the Client Alignment(R) process, this book details steps for reorienting a company to expertly align plans and activities to the specific goals and objectives of large clients.

(Hardback)

(Hardback)

From the author of the classic, million-plus seller How to Master the Art of Selling, creative and innovative selling strategies for today's most competitive markets .

(Hardback, 2nd edition)

Marketing such controversial products as cigarettes, alcoholic beverages, gambling casinos, firearms, and pornography entails a host of issues not faced by marketers working in industries that do not stir political or social opposition.

(Paperback, 2nd edition)

Marketing such controversial products as cigarettes, alcoholic beverages, gambling casinos, firearms, and pornography entails a host of issues not faced by marketers working in industries that do not stir political or social opposition.